Delivery Policy
Delivery Policy
1. Introduction
1.1 This policy outlines the delivery methods, timeframes, and charges applicable to orders placed through our website, by telephone (01237 477757), or by email at info@mjm-sports.co.uk.
1.2 This policy forms part of the legally binding contract of sale between you and us under our terms and conditions of sale. However, it does not establish legally enforceable rights and obligations but reflects our standard practices for delivering products.
2. Geographical Limitations
2.1 We typically deliver to England, Scotland, Wales, and Northern Ireland.
2.2 On occasion, we may agree to deliver to other countries or territories.
3. Delivery Methods and Periods
3.1 The delivery methods we offer and their estimated timeframes are as follows:
(a) For mainland UK addresses, Standard Delivery is available, with a typical delivery period of 2–3 working days.
3.2 Orders placed before 2 pm on a working day will be processed from the close of business on the same day. Orders placed after 2 pm or on non-working days will be processed from the next working day.
3.3 The delivery periods stated are estimates and not guarantees. We will endeavour to deliver within the specified timeframe, subject to product availability.
3.4 Fraud screening checks may delay dispatch. If delays occur due to such checks, we will notify you promptly.
4. Delivery Charges
4.1 Delivery charges are calculated during the checkout process on our website or provided by us for orders placed offline.
4.2 Charges vary depending on the delivery method, destination, and the size and weight of your order.
4.3 Our delivery charges are:
(a) Standard Delivery (UK mainland): £7.50
(b) International Delivery: Price upon application, based on size and weight
(c) In-Store Pickup: Free collection from Unit B1 Brannam Crescent, EX31 3TD
5. Delivery Tracking
5.1 All orders include tracking.
5.2 You will receive a tracking number via email from the courier once your order has been dispatched.
6. Receipt and Signature
6.1 Deliveries must be received in person at the delivery address, and a signature is required.
6.2 Our courier will notify you in advance of any delivery requiring a signature.
7. Additional Delivery Attempts
7.1 If the first delivery attempt is unsuccessful, at least one further attempt will be made.
7.2 Additional delivery attempts beyond this will incur an administrative fee of £10, payable to the courier.
8. Collection
8.1 If your order remains undelivered after multiple attempts, the courier will leave a card with instructions for collection, including a time limit for pickup.
9. Delivery Issues
9.1 For any delivery problems, please contact us via email (info@mjm-sports.co.uk) or phone (01237 422100).
9.2 If delivery fails due to an error on your part and the product is not collected within the courier’s time limit, we may arrange re-delivery. However, re-delivery costs will apply.
9.3 Delivery failures due to the following reasons will be considered your responsibility:
(a) Incorrect delivery address provided
(b) Errors in the delivery address provided
(c) Inaccessible delivery address
(d) Unsafe access to the delivery address
(e) No secure means of leaving the product when no one is available to accept delivery
(f) No person available to sign for the delivery (if required)
10. Brexit Update: Deliveries to the EU
10.1 From January 1, 2021, MJM Sports no longer charges VAT on EU orders. VAT, handling fees, and duties (for orders over €150) are determined and payable to Customs in the destination country.
10.2 MJM Sports is not responsible for additional charges incurred at Customs, which are the responsibility of the importer.
11. Non-Delivery
11.1 If your order has not arrived within 7 days of receiving a dispatch notification, please contact us by email at info@mjm-sports.co.uk or phone 01237 422100.
